In the last 24 hours, there have been two times when I've wanted to know why companies are doing what they are doing:
Now that I know that Apple has deliberately broken iPod support for Real Networks-purchased music, I want a good explanation from Apple on why I should put up with limited choice for where I buy music to play on my iPod. And it better be a good reason. Help me feel better about what looks like a customer-be-damned move."
As those of you have been following along know, I've been on a digital camera kick lately. My limited research into the current state of the art in affordable pocket cameras has left me with a lot of questions. Wouldn't it be nice if the major camera players would give us a clue as to what they are up to? They could tell us about the trade-offs they are making between picture quality and portability. They could tell us why Canon's SD300 camera is better than Minolta's X50. They could go into detail for those of us who want more than the number of megapixels and size of the LCD.
If companies would bother to explain what they are doing, they would give bloggers the information they need to further explain this stuff to everyone else who cares. Bloggers are a curious lot as a general rule. We want to understand not just sort and list. The era of corporate silence is over. Come on people, at least tell us your side of the story in enough detail so we don't have to speculate blindly.